Terms of sale

LATEST UPADTE: JUNE 14TH 2025

INTRODUCTION

THE IMPERIAL TABLE website accessible at the following address: www.theimperialtable.com (“Website”), is an e-commerce site accessible via the Internet to all Internet users. It is operated and managed by the company AZAL DIGITAL SARLAU (“We”, “Us” of “Our”) whose contact details and legal entity name are accessible below:

AZAL DIGITAL SARLAU registered at 109 Avenue Abdelkarim El Khattabi 40000 Marrakech Morocco
Business registration number: 003713330000066 R.C.S. Marrakech
Customer service email: contact@theimperialtable.com

1. GENERAL

1.1. The following terms and conditions of sale (“Terms of Sale”) apply to the offer and sale of products through THE IMPERIAL TABLE website (the “Website”) worldwide.

1.2. To be eligible to purchase products on the Website customers must: (a) be at least 18 years old or, if minors, be given the authorisation from their legal representative; (b) be consumers, meant as natural people acting for purposes extraneous to their trade, business, craft and profession; and (c) hold a valid credit or debit card.

1.3. This contract is executed in English or french depending your storeview and shall be governed by the laws of the Website home country which is Morocco.

1.4. Before placing an order of a product through the Website, customers will be required to expressly accept these Terms of Sale. Customers may save or print these Terms of Sale, which are also available at any time on the Website. Please note that these Terms of Sale might be updated or amended at any time. Hence, you should regularly access this section on the website in order to check the latest version of the Terms of Sale of theimperialtable.com.

1.5. The Terms of Sale applicable to a specific order should be the ones published on the Website at the time the customer placed his order.

1.6. By ticking the respective boxes during the ordering or account registration processes on the Website, the customer acknowledges that he/she has read, understood, and accepted, without limitation or qualification, these Terms of Sale, as well as our Privacy Policy.

2. PRODUCTS

2.1. Information on products is available on the Website.

2.2. THE IMPERIAL TABLE takes all reasonable professional care to ensure that all details, descriptions, images of products appearing on the website are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that said details, descriptions, images of products are totally accurate, complete, reliable, current, or error-free..

2.3. The products described on the Website are for personal use only. Customers shall not sell or resell any of these products. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or samples to be provided to the customer that may result in the violation of these Terms of Sale.

3. PRICES

3.1. All prices indicated for products available via the Website are inclusive of VAT at the current rates and are expressed in local currency. Delivery charges are displayed to the customer prior to finalizing the order and must be added to the price of the products and are indicated separately on the order form. For further information about the shipping prices, please visit the Delivery section of the Website.

3.2. We regularly verify that all the prices displayed on the Site are correct, however, we cannot guarantee the absence of errors. In the event that an obvious error in the pricing of a product is detected, we will offer the customer the opportunity to purchase the product at the correct price or to cancel the order.

3.3. Prices may be subject to modifications at any time. Please note that the applicable prices are the ones published on the Website at the date of placing the order by the customer - excluding any error.

4. PLACING AN ORDER

4.1. The customer can navigate freely on the Website without being bound to placing an order. If the customer chooses to do so, the customer will be guided through the process of placing an order by a series of simple instructions on the Website.

4.2. To place an order, the customer must type in the quantity of product he/she wants to purchase (up to 12 (twelve) of any single product), with a maximum purchase of 5000 € (five thousand Euros) per customer. In addition, the orders are limited to three (3) orders per customer per day.

4.3. After choosing the product and the quantity, the customer may click on the “Add to bag” button to place the product selected in the desired quantity in the “Shopping Cart”. Customer may decide to continue shopping for other products and add them to their Shopping Cart or proceed to checkout by clicking the “Proceed to Checkout” button. At any time during their shopping, the customer may review the products in the Shopping Cart by clicking on “Proceed to Checkout” of each page. The customer may remove products from their Shopping Cart by clicking on “Remove” next to the chosen product in the Shopping Cart.

4.4. Customer must follow the instructions on the screen to proceed through the checkout process on the Website. The customer may always correct any errors in data he/she has entered, change the Shopping Cart contents, by adding or removing one or more products from the Shopping Cart, or by cancelling the entire order during checkout before sending his/her order. Before submitting an order on the Website, the customer will have an opportunity to review and edit all of the details for their order, including billing and shipping information, prior to confirming their purchase. In addition, the customer must acknowledge and declare that he/she has read all the instructions provided during the checkout process and fully accepts these Terms of Sale, through ticking a box at the checkout on the Website. The customer actually places an order for products on the Website when they click on the “Place Order and Pay” button at the end of the checkout process.

4.5. After an order has been submitted, a submission page will be displayed, and the customer will receive shortly an email confirming receipt of the order. In accordance with the provisions of the governing laws the email confirming receipt of the order contains a summary of the Terms a Conditions, information on the essential characteristics of the purchased products, a detailed indication of the price and means of payment, information on delivery charges, information on the conditions and methods to exercise the right of withdrawal, the address to which complaints may be addressed.

4.6. If an order confirmation does not arrive within 24 hours after submission, the customer may contact our Customer Service at contact@theimperialtable.com for assistance.

4.7. If the customer has any questions or concern when placing their order or if they wish to enquire about a previously placed order, they may contact us via email to the following address contact@theimperialtable.com. To ensure a faster service, we invite the customer to keep their order number available.

5. GIFT WRAPPING SERVICE

5.1. For special orders, we will be happy to take extra care with an elegant gift wrap package. Please note that this gift wrap can be chosen by the customer for an additional cost displayed at the checkout.

5.2. If the customer wants to have their order wrapped as a gift, they must click on the “Gift Wrap” option during “Checkout”.

6. OFFER CODES

6.1. If offer codes are applicable during a certain period of time, the customer can redeem the code by entering it to the “offer code” box during the checkout process on the Website. Offer codes are case sensitive and should be entered exactly as they appear.

6.2. When an offer code is accepted, the offer will be displayed in the “Order Review”.

6.3. Only one offer code can be used per order.

7. PAYMENT OPTIONS

7.1 Customers may pay for the products by credit or debit card. TH IMPERIAL TABLE accepts the following credit or debit cards for payments: PayPal.

7.2. For security reasons, the customer’s billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

7.3. All credit card holders are subject to validation checks and authorization by the credit card issuer. If the issuer of the customer’s payment card refuses or does not, for any reason, authorize the payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

7.4. The payment card will be charged the applicable purchase price. By submitting the order to the Website, the customer expressly authorizes us to perform the payment card authorization and, strictly for legitimate purposes and to the extent permitted under applicable regulations, to transmit or to obtain information (including any updated information) about the customer to or from third parties, including but not limited to your payment card number, to authenticate the customer’s sidentity, to validate the payment card or to obtain a payment card authorization.

8. ORDER INQUIRIES

8.1. Products may be shipped within 5 to 6 working days. For any shipping information customers may contact us via email to the following address: contact@theimperialtable.com.

8.2. Customers can check the status of their most recent orders by visiting the Order Status page into their personal account section. This is the fastest way to get the most accurate information regarding the customer’s order.

8.3. Occasionally, orders or parts of an order are cancelled by our system for various reasons. Please find below some of the reasons:
• One or more items may not be available, although we take all professional care to ensure that unavailable items are clearly identified as such on the Website
• Impossibility in processing payment information
• Impossibility to deliver to the address provided
• A duplicate order was placed
• A cancellation due to a customer request

9. DELIVERY

9.1. Please note that the orders are processed and delivered exclusively on working days (from Monday to Friday, excluding bank holidays). Hence orders placed weekends or bank holidays will be processed on the following working day.

9.2. Please find below the delivery terms for Morocco:

Delivery within Morocco is managed by Aramex. Home delivery service is only guaranteed in major cities of Morocco.

Except in cases of force majeure, delivery times in Morocco range from 24 to 72 hours after order shipment (subject to stock availability). THE IMPERIAL TABLE cannot be held responsible for any delivery delays, regardless of the reason. Consequently, no compensation claims of any kind can be made by the customer.

THE IMPERIAL TABLE reserves the right to choose the carrier and guarantees the proper transportation of products. All transport-related risks are the responsibility of the customer from the moment the product leaves our warehouse. The customer must check the condition of the packaging and the conformity of the delivered products, and if necessary, make any reservations on the carrier's delivery slip.

9.3. Please find below the delivery terms for Europe and the Rest of the World:

THE IMPERIAL TABLE will make every effort to prepare and hand over international orders to the carrier within an average of two (2) to five (5) business days from the day after order confirmation.

For all standard European orders shipped from Morocco, the average delivery time is around 15 business days after order shipment (subject to stock availability).

Package delivery requires the recipient's signature. In case of absence, a notice is left for the recipient via email or phone. From the date mentioned on the notice, the recipient has 15 days to collect their package from the carrier's office.

9.4. Shipping charges shall be borne by the customer and are indicated separately on the order form and into the delivery note. There are no shipping charges for purchases over a specific amount that may be displayed on the Website.

10. RIGHT OF WITHDRAWAL

10.1. We are committed to offering our customers with the finest decor and homeware products. If the customer feels the products they received from us do not meet this expectation, pursuant to law the customer has the right to withdraw from the contract, without specifying any reason, within fourteen (14) working days, starting from the date the products were received.

10.2. The withdrawal period is fourteen days starting from the date the customer has received the goods. For contracts covering the order of several goods that are delivered separately, the withdrawal period is fourteen days starting from the date the customer has received the last item of the given order. However, this right of withdrawal does not apply to products which have been personalized nor for products that have been used or damaged. If a personalized product is delivered damaged or is defective, customers should immediately contact us at contact@theimperialtable.com.

10.3. Notification of customer’s intention to exercise the right of withdrawal can be done by emailing us to contact@theimperialtable.com with the customer’s order details, including the order number and the description of the product which is being returned. To comply with the withdrawal period, it is sufficient to provide your declaration informing us that you wish to exercise your right of withdrawal prior to the expiration date of the withdrawal period. For a return of a defecting product, the customer shall contact us at contact@theimperialtable.com to get more information about the process.

10.4. If the customer returns a product for reasons other than defects in the products, or incomplete or incorrect delivery, they will be required to arrange and pay for the return of the products to THE IMPERIAL TABLE.

10.5. Upon exercising the right of withdrawal, we undertake to reimburse the customer the full price of the products within thirty (30) days starting from the date of receipt of the withdrawal, provided that they are shipped back unused and undamaged, as soon as possible and no later than 14 from the date of receipt of your withdrawal declaration, and that we receive proof of sending back prior to reimbursement. We may refuse reimbursement until we have received the resent goods or until you have provided proof that you have resent the goods, whichever occurs first. Refunds will only be made against the original credit card used. We will send to the customer a notification email once the reimbursement has been made.

10.6. It is strongly recommended that the parcel is sent by a recorded delivery service (one that requires a signature upon receipt).

11. LACK OF CONFORMITY

In case of lack of conformity of products pursuant to law, the legal guarantees established by Moroccan Laws will apply. The customer has the right to have the products brought into conformity free of charge by repair or replacement. In case of failure of one of the remedies above, the customer has the right to have an appropriate reduction made in the price of the products, or the contract cancelled. The customer waives these rights if it fails to notify us of the lack of conformity within reasonable time after the customer detected such lack of conformity.

12. APPLICABLE LAW

12.1. These Terms of Sale are governed by and must be interpreted in accordance with the Moroccan Laws.

12.2. Any disputes arising from the interpretation, validity and/or execution of these Terms of Sale shall be subject to the mandatory jurisdiction of the competent court in Morocco.

13. CONTACT

For any information and support on navigating the Website, the customer may contact us by email to contact@theimperialtable.com.

14. COMPLAINTS

In case of a complaint about their online purchase, the customer can contact us by email to contact@theimperialtable.com.

15. DISCLAIMER

Please be aware that you will be liable for your using any content coming from theimperialtable.com. THE IMPERIAL TABLE shall not be considered liable for any use of the website and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent as well as for any improper use of such data or information.

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